Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
REMONDIS Assets & Services GmbH & Co. KG sucht in eine/n Customer Success Manager – Digitale Stadtsauberkeit (m/w/d) (ID-Nummer: 13742055)
Deep Content GmbH sucht in eine/n Customer Success Manager (m/w/d) – KI-Software & Services (ID-Nummer: 13764615)
Stellen-Nr.: 171041 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Stellen-Nr.: 171041 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Credicom GmbH sucht in eine/n Kundenbetreuung / Customer Service / Customer Success (m/w/d) (ID-Nummer: 13693412)
Marketing abgeschlossen oder bringst alternativ eine vergleichbare Qualifikation mit.Deine Erfahrung: Du bringst mehrjährige Berufserfahrung im Kundenservice mit – idealerweise im B2B-Umfeld.Deine Leadership-Skills: Du hast bereits Erfahrung in der Führung eines Teams z. B. als Leitung Kundenbetreuung, Customer Service, bzw. Customer Care, Customer Success Manager (m/w/d) o. Ä. und überzeugst durch klare Kommunikation sowie deine Fähigkeit, Menschen zu motivieren.Dein Verhandlungsgeschick: Du gehst sicher und lösungsorientiert in die Preisverhandlungen mit Geschäftskunden.Dein Kundenfokus: Eine ausgeprägte Kundenorientierung und ein hohes Maß an Servicebereitschaft zeichnen dich aus.Deine analytische Denkweise: Du verfügst über starke analytische Fähigkeiten, denkst strukturiert und findest auch bei komplexen Fragestellungen praktikable Lösungen.
BSH Hausgeräte Gruppe sucht in eine/n Instructional Designer, Global Training – Customer Service (m/f/d) (ID-Nummer: 13723489)
• arbeitest Du eng mit CRM-Product-Ownern, Marketing Data & Analytics, Branding & Communications, Kampagnenmanagement sowie Sales und Customer Lifetime Services zusammen. Für ein “perfect match” brauchst Du: • mehrjährige Erfahrung im CRM-, Marketing-Automation- oder Customer-Journey-Umfeld und Praxis mit Dynamics 365 Customer Insights oder vergleichbaren Tools und Werkzeugen
• arbeitest Du eng mit CRM-Product-Ownern, Marketing Data & Analytics, Branding & Communications, Kampagnenmanagement sowie Sales und Customer Lifetime Services zusammen. Für ein “perfect match” brauchst Du: • mehrjährige Erfahrung im CRM-, Marketing-Automation- oder Customer-Journey-Umfeld und Praxis mit Dynamics 365 Customer Insights oder vergleichbaren Tools und Werkzeugen
Dein Background: Du hast eine abgeschlossene kaufmännische Ausbildung oder ein Studium im Bereich (Betriebs-)Wirtschaft, Marketing oder eine vergleichbare Qualifikation.Deine Erfahrung: Du bringst mehrjährige Berufserfahrung im Kundenservice mit – idealerweise im B2B-Umfeld.Deine Leadership-Skills: Du hast bereits Erfahrung in der Führung eines Teams z. B. als Leiter (m/w/d) Kundenbetreuung, Customer Service, Customer Care, Customer Success Manager o. Ä. und überzeugst durch klare Kommunikation sowie deine Fähigkeit, Menschen zu motivieren.Dein Verhandlungsgeschick: Du führst Preisverhandlungen mit Geschäftskunden sicher und lösungsorientiert.Dein Kundenfokus: Eine ausgeprägte Kundenorientierung und hohe Servicebereitschaft zeichnen dich aus.Dein analytisches Denken: Du verfügst über starke analytische Fähigkeiten, denkst strukturiert und findest auch bei komplexen Fragestellungen praktikable Lösungen.
The job holder is responsible for the roll-out of a Customer Service training, deployment of a Customer Service Ticketing system, automation of most frequent Customer Service requests as well as design and implementation of a Customer Service Target Operating Model (TMO).
Stellen-Nr.: 159382 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Stellen-Nr.: 159382 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Traxall Germany powert by HLA Fleet Services GmbH sucht in eine/n Customer Service Manager / Account Manager (m/w/d) (ID-Nummer: 13596446)
Service Manager - BENE At Leybold we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the Belgium and Netherlands region.
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
FUTRUE GmbH sucht in Gräfelfing bei München eine/n Manager Customer Care & Service Healthcare (B2B) * | Kundenbetreuung | Kundenservice | Customer Service (ID-Nummer: 13676335)
AWANTYS GmbH sucht in Wiehl eine/n Customer Service Manager (w/m/divers) (ID-Nummer: 13324986)
Techtronic Industries ELC GmbH sucht in eine/n Customer Service Manager (w/m/d) (ID-Nummer: 13709316)
Enovis Surgical Germany GmbH sucht in eine/n Customer Service Manager (m/w/d) (ID-Nummer: 13677574)
Customer Service Manager (m/w/d) Wir lieben es, Menschen mit Jobs zu verbinden. Die I. K. Hofmann GmbH, 1985 von Ingrid Hofmann gegründet, gehört zu den größten Personaldienstleistern in Deutschland.
As the world’s largest contract logistics specialist, we create competitive advantage for our customers by tailoring logistics solutions based on our globally standardized warehousing, transportation and integrated services modular components. We bring together sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing through to the delivery of finished goods and return services.
Who you are Completed commercial or logistics training3-5 years of professional experience in customer service or transportationProficient in MS Office (especially Excel), ideally with Navision experience / CRM (Microsoft Dynamics 365)Business-fluent Italian and English; additional languages are a plusStrong communication skills, organizational talent, and a solution-oriented mindset What we Offer Impact goes both ways.
Your Profile University Degree in Engineering, Materials Science, Physics, or Industrial EngineeringMore than 10 years of experience in operations management, including production, supply chain or production services (quality, maintenance, engineering, process development); Minimum 5 years of experience in production management.Excellent command of English and Chinese language.
Pedex GmbH sucht in Wald-Michelbach eine/n Customer Service Representative (m/w/d) (ID-Nummer: 13672146)
Aenova Group sucht in eine/n Senior Customer Service Manager (w/m/d) (ID-Nummer: 13702535)
Culligan Deutschland GmbH sucht in eine/n Manager Customer Service Operations (m/w/d) (ID-Nummer: 13756073)
Liebherr-Components AG sucht in eine/n Customer Service Project Manager (m/w/d) (ID-Nummer: 13668946)
Das Unternehmen ist Weltmarktführer für die Qualitätssicherung in der Agrarindustrie und der LebensmittelindustrieGesucht wird ein Service Direktor (m/w/d) für die Region DACH & Benelux, der mit Fokus auf Bestandskundenbindung und Servicequalität neue Maßstäbe setzt.
Soluvia Energy Services GmbH sucht in eine/n Customer Service Systems Manager (m/w/d) (ID-Nummer: 13690841)
PreZero Battery Recycling GmbH sucht in eine/n Team Manager Customer Service (m/w/d) (ID-Nummer: 13725943)
Liebherr-Components Biberach GmbH sucht in eine/n Service Manager Customs Solutions (m/w/d) (ID-Nummer: 13700597)
Your Contribution Ensures the maintenance of production equipment in order to guarantee output that meets customer requirements within optimal timeframes and costs.Develops, monitors, and updates the general maintenance plan (frequencies, types of interventions, responsibilities, machine availability).Ensures continuous maintenance and repair of installations, giving priority to critical machines.Performs failure analyses and implements the necessary corrective actions.Coordinates internal maintenance activities according to production needs.Organizes and monitors contracted interventions and external service providers.Documents and controls completed maintenance activities.Monitors the development of the machine fleet (numbering, machine files, location, equipment).Oversees technical building installations and safety systems.Manages spare parts, consumables, and supplier relationships.Optimizes the maintenance budget.Manages a team of 10 technicians (organization, prioritization, development).Ensures the implementation of EHS directives and compliance with laws and internal regulations regarding environment, health, safety, and accident prevention.
Emirates Airlines sucht in Frankfurt am Main eine/n Customer Sales & Service Team Leader - Frankfurt (ID-Nummer: 13335478)
GmbH sucht in eine/n Junior Operations Manager (m/w/d) Customer Service (ID-Nummer: 13684947)
Become part of our diverse, dedicated and unique team! What you can expect The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives.
Stellen-Nr.: 158723 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Stellen-Nr.: 158723 Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte für die Geschäftsfelder Recycling, Services und Wasser. Innerhalb der REMONDIS-Gruppe sind wir sowohl für technologische Innovationen als auch für Startup-Kooperationen die zentrale Anlaufstelle.
Your Profile: Completed degree in Computer Science, Information Technology, or a comparable field..Proven track record as a Technical Architect or Developer in multiple full-lifecycle SAP EWM/TM implementations.Deep ABAP development skills (ABAP Objects, BAPIs, BADIs, User Exits) specifically in the EWM/TM context.Sound knowledge of SAP EWM and TM processes.Experience with integration technologies such as IDocs, RFCs, Web Services, and CPI.Knowledge of SAP Fiori/UI5 development is a plus.Excellent analytical, problem-solving, and conceptual thinking skills.Fluent in English (written and spoken); German language skills are a significant advantage.
SoftwareOne Deutschland GmbH sucht in Leipzig, Berlin, Hamburg eine/n Engineering Manager (gn) Dynamics 365 | Sales & Customer Service (ID-Nummer: 13724540)
Was wir uns wünschen: Mehrjährige Berufserfahrung in der Leitung operativer Service- und / oder Operations-Teams bringst Du mit! Erfahrungen in der Führung von Führungskräften (Team Leads) sind von Vorteil. Du hast eine ausgeprägte “Hands-on” Mentalität und verbindest hohe Kundenorientierung mit wirtschaftlichen Denken.
Any deviations from this tariff requires management agreement and justification Desired Skills / Qualifications 5 years corporate consultative / solution based sales experience in a service-related industry Experience in managing and developing large & complex accounts Experience in DHL network Minimum Educational Qualification Degree in Business (or related discipline)
Bechtle AG sucht in eine/n Business Application Manager - Customer Service Management (w/m/d) (ID-Nummer: 13688829)
Nokian Tyres GmbH sucht in Norddeutschland eine/n Technischer Customer Service Manager Heavy Tyres DACH für die Region Norddeutschland (ID-Nummer: 13684205)
KGaA sucht in eine/n IT Projekt Manager | Schwerpunkt Customer Service (w/m/d) (ID-Nummer: 13728310)
TP Infinity DACH sucht in Schortens eine/n Senior Manager Customer Service Advisory (m/w/d) in der Unternehmensberatung (ID-Nummer: 13663762)
TUI Cruises GmbH sucht in Hamburg eine/n (Junior) Customer Service Training & Quality Manager (Schwerpunkt Training & Prozessmanagement) (ID-Nummer: 13673985)